We are thrilled to offer our customers both exceptional products and excellent customer service. If you are not satisfied with your product, you may return your unused product to us within 30 days of delivery for an exchange or full refund. (We'll also pay the return shipping if you received an incorrect item or a defective product).
Returns delivered past the return window or orders that show wear will be shipped back to the customer and refused for return.
If you need assistance with an exchange or return, please provide us with the:
Nothing makes us happier than building lifelong relationships with our customers.We promise to do our best to make sure you receive excellent customer service as we work through any encounters you may have.
As an American made small business company, Grace USA strives to create quality tools that our customers can put their trust in. That's why we created our forever guarantee program.
If your tool has become defective with normal wear and tear, we will replace it for you at no charge. We simply ask that you pay for shipping & handling for your replacement tool.
Please go to our listing "Forever Guarantee" or type in SKU "FG". Once you add the item to cart, please click on the "add note" button and specify which tool you need replaced.
We appreciate building long lasting relationships with customers who value American made products. Please reach out to firstname.lastname@example.org for wholesale pricing & wholesale requirements.
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